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Hartford Care statement on Coronavirus (Covid-19) - 26 Mar 2020

Given the recent measures by the Government in response to Coronavirus (also known as COVID-19), and to ensure we support and protect our residents and staff during this period of uncertainty, we are, sadly, taking the step to close our homes to visitors.


We do this to ensure we can protect those that live and work with us, as far as possible, from this virus and minimise the risk of it entering and spreading in our homes.


Healthcare workers such as GPs will still be permitted to visit the home, with additional precautions in place. There may also be some exceptional and emergency situations where a controlled visit may be permitted - at the Home Manager’s discretion - and provided that any precautionary measures which have been put in place are followed.


We understand the importance of visits from loved ones of our residents, and the emotional, psychological and spiritual benefit this brings – as well as the potential impact on our residents in taking these measures.


We are, therefore, encouraging all loved ones to maintain as much contact with residents as possible, and we are happy to facilitate technology such as Skype or Facetime calls to aid this, as well as telephone calls and letters.


We fully understand that this is a very worrying and uncertain time for all, however we are working very hard to ensure our residents and staff remain as safe as possible. We are also ensuring we keep up-to-date and follow all the latest advice and guidance from the Government and Public Health England.


If you have any queries or questions, please contact us at


Thank you for your patience and understanding, and keep well.


Best Wishes,


The Hartford Care Team



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