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Privacy Policy

This Privacy Policy sets out how we use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this Privacy Policy.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This Privacy Policy was last updated 26th September 2018.

Why do we collect information about you?

When using our website, we may collect information about you for the following purposes:

  • To manage our enquiries and respond to you about possibility of you or a loved one moving into one of our care homes;
  • To allow you to apply for a job vacancy advertised on our website;
  • To allow you to subscribe to our newsletters;
  • To allow us to respond to any feedback received.

What we collect

We may collect the following information:

  • Identity Data such as name and job title;
  • Technical Data includes anonymised internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform – Stored by Google Analytics on the devices you use to access this website;
  • Usage Data including the amount of time you use our website in a given set of time;
  • We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data is anonymised and does not directly or indirectly reveal your identity.
  • Contact Data including address, email address and telephone number;
  • Education and employment history;
  • Referee contact details;
  • Criminal conviction details if you have chosen to include these on your job application;
  • Gender, marital status, information of any disability or other medical information – but only if you have chosen to include this on your job application/CV;
  • Demographic information such as postcode and preferences;

How is your personal data collected?

The methods we use to collect data from and about you are as follows: 

  • Direct interactions. You may give us your personal information by filling in the enquiry form on the Contact Us webpage or registering your details and uploading your CV on the Careers page. 
  • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this Personal Data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our Cookies.

 

The lawful bases for using your personal data

We have set out in the table below a description of the ways we plan to use your Personal Data, and which of the legal bases we rely on to do so. 

Purpose/Activity

Type of data

Lawful basis for processing

To manage sales enquiries

(a) Identity

(b) Contact

 

Legitimate Interest

 

Recruitment

NOTE: for further detail please refer to published Privacy Notice for Job Applicants

(a) Identity

(b) Contact

(c) Gender, marital status, disability or other medical information

(d) Education and employment history

(e) Referee contact details

(f) Criminal conviction details

Legitimate Interest

Legal Obligation

To send out newsletters

(a) Identity

(b) Contact

Legitimate Interest

To administer and protect our business     and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a) Identity

(b) Contact

(c) Technical

 

Legitimate Interest

 

 

To use data analytics to improve our website, services, marketing, customer relationships and experiences.

(a) Technical

(b) Usage

Legitimate Interest

Note that we may process your Personal Data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your Personal Data where more than one ground has been set out in the table above.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website however.

Links to other websites

Our website may contain links to other third-party websites of interest. However, once you have used these links to leave our website, you should note that we do not have any control over that other third-party website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such websites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question We do not control these third-party websites and are not liable for their privacy policies. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Cookies used on our sites

Cookie – Universal Analytics (latest version)

What we use them for

_ga

This is used by Analytics to calculate visitors, session, campaign data, etc. Expiration time is set to two (2) years and it resets each time when a visitor hits a page. No personal information or data is stored. Used to distinguish users.

This cookie enables us to estimate our audience size and usage pattern

See weblink below:

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

_gat

 

 

 

_gid

Described by Google as “Used to throttle request rate”(no more information is available about this cookie). Expires in ten (10) minutes. This cookie enables us to limit the number of times information is recorded.  See weblink below:

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

 

This is used to distinguish users but has a 24hours expiration time. See weblink below:

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

     

How to manage cookies

Our cookies do not store financial information, or information which is capable of directly identifying you (such as your name or address). Cookies simply allow our website to retrieve this information to personalise and improve your experience of our website.

However, if you wish to restrict, block or delete cookies provided by our site – or any other website – you can use your browser to do this. Each browser is different so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences, or use the following weblinks:.

Microsoft Internet Explorer

Help: http://support.microsoft.com/?ln=en-gb

How to manage Cookies in IE 11:

https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Mozilla Firefox

Help: http://support.mozilla.org/en-US/home?as=u

Cookies: http://support.mozilla.org/en-US/kb/Cookies?s=manage+cookies&r=0&e=es&as=s

Google Chrome

Help: http://support.google.com/chrome/?hl=en-GB

Manage Cookies: http://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647

Our analytics partner also provides the ability for users to opt-out using the following links:

 Google Analytics:

https://tools.google.com/dlpage/gaoptout

Further information on cookies is available online at: www.aboutcookies.org

Please bear in mind that if you do this, certain personalised features of this website and others cannot be provided to you.

Third Party Cookies

To help improve your experience of our site we use content from other sites to help users and improve usability for example Google Maps for store locators. We also use social sites such as Facebook and Twitter to allow businesses to communicate with their clients along with analytics to help improve user experience. We do not control these social media websites and we suggest you read their cookie policy to see which ones they use and how to manage them.

 

Third-party cookies

What their cookies are used for

Google

We use Google Maps to show our location.
Googles privacy policy:
http://www.google.co.uk/intl/en/policies/privacy/

Social Tools

  

Facebook

 

Twitter

 

YouTube

We take advantage of social networks and like to share our content with friends across these networks, such as twitter, you may receive cookies from these websites. We are not in control of these third-party cookies, if you’d like to learn more about them – visit their websites.

 

 

 

https://www.facebook.com/privacy/explanation

 

https://twitter.com/en/privacy

 

https://www.youtube.com/static?gl=GB&template=terms 

LinkedIn

https://www.linkedin.com/legal/privacy-policy

 

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. 

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosures of your personal data

We will not share your personal data with the third parties when it has been received by us for the purposes of managing enquiries.

If you are admitted into one of our care homes, we will only share your personal data with third parties in line with our published Resident Privacy Notice.

If you are applying for a job vacancy via our website, we will only share your personal data with third parties in line with our published Privacy Notice for Job Applicants. 

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. 

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data as listed below:

  • Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.  
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. 
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. 
  • Object to processing of your personal data where we are relying on a Legitimate Interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. 
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. 
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any timewhere we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.  

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.  

Time limit to respond

We try to respond to all legitimate requests within thirty 30 calendar days from the date of receipt of your request. Occasionally it may take us longer, if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.  Where you are sending us a request via post rather than email we recommend you send it via recorded delivery to guarantee safe delivery. 

ICO, Data Protection Act 1998 and GDPR

We adhere to the following principles:

a)        access to your information is restricted to our relevant trained staff only;

b)        where any hard copies are created, the hard copies of your information and confidential documents are kept securely under lock and key.

We have registered with the ICO and adhere to the following principles:

a)        All our relevant employees have received training in how to handle your information.  This includes ensuring they are aware of the importance of handling your information safely and securely and understanding the procedures in place to ensure this happens.

b)        We will periodically evaluate our database and securely delete any contacts no longer engaged or any information no longer needed by us.

c)         We have measures in place to keep your information we hold safe and secure.

d)        All personal information is transferred by secure email to secure servers on site to which access is only granted to key personnel.  Where your information is downloaded to be updated, and as a backup to the cloud, it is only stored on personal drives, only accessible via individual log in.

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