Manager's Letter

Hello, my name is Janie Wilkins and I am the General Manager at West Cliff Hall located in Hythe on the edge of the New Forest. West Cliff Hall has beautiful views over Southampton water so residents and their families can watch the cruise ships passing by.

I am delighted to join the Hartford Care family!

I have been a nurse and midwife for over 35 years working in a wide variety of settings including community, critical care and even as part of an air ambulance team repatriating patients from around the world.

I see many similarities between my role as a midwife helping couples adjust to a new member of the family and supporting people as they make the decision to change their life by living in a care home. Planning for end of life resonates with conversations held regarding the birth of a baby – there is only one opportunity to get this right and the memories last forever.

As the Registered Manager of West Cliff Hall, my role is to make the home the best it can possibly be for our residents, their families and the staff choosing to work here. I believe that making the decision to live in a care home is just the start of a new adventure and an opportunity to continue living life to the full, supported by enthusiastic staff who share the same philosophy. It also gives residents a chance to explore new opportunities with like-minded people, knowing that they will be safe and well supported.

There are also great opportunities for our staff both within their career pathway and to learn from the many life experiences of our residents. Working in the Hartford family means there are endless possibilities to engage with enhancing people’s lives from assisting them in their daily activities to planning and joining in fun filled events.

I am immensely proud of all I have achieved throughout my career and look forward to continuing this at West Cliff Hall. Having attained ‘Outstanding’ in 3 Kloe’s including ‘Well Led’ in my last job, I will be striving to do the same here and see no reason why this could not be accomplished in time working alongside the staff, residents and the support teams.

I look forward to seeing you soon,

Janie Pearman