We work with our residents and their families to create an individual care plan which is then reviewed on a regular basis. The care plan provides details on every element of day-to-day life, identifying key areas where help is needed and ensuring residents' preferred routines can be maintained.
We ask about our residents' interests and, wherever possible, will ensure our activities co-ordinator adds something relevant to our activities programme. We like to know our residents' history and where they have lived so we can identify places they might mention and stimulate conversation about their life.
Our staff understand how a hand on a shoulder or taking someone's arm can give added confidence, and this is palpable in each of our homes. Importantly we always ensure we have ample carers throughout the day and night. In addition, we work in partnership with local GPs and district nurses who are on call whenever needed.
“I love the fact that I have someone to call if I need them. I enjoy the food, the care is good and I have peace of mind. I have slept better since I moved here because I feel safe.”